Chat

Send direct, group and channel messages, mention teammates, get notified and share files.

Chat keeps your written conversations: quick notes, team discussions and files. It is always one click away, even while you are on the map.

Open the chat

Click Chat in the sidebar. A number on the icon shows how many messages you have not read yet.

On the left, filter your conversations:

All: every conversation you are in;
Channels: open team conversations, such as a "general" channel;
DMs: direct messages between you and another person, and groups.

Use Search conversations to find a conversation by name.

Start a conversation

Under Messages, click the + button (Create conversation).
In New conversation, choose the type:
- DM: a private conversation with one person;
- Group: a conversation with the people you pick;
- Channel: a team space that comes with every teammate already selected.
For a group or channel, give it a name.
Select the participants and click Create conversation.

For a quicker direct message, use Chat in a teammate's ⋯ menu in the people list, or Message on the card that shows up when you click them on the map.

Write messages

Press Enter to send and Shift + Enter for a new line.
The Format message button offers Bold, Italic, Strikethrough, Inline code, Code block, Link and Text color.
Hover over a message to Forward message to another conversation. On your own messages you can also Edit message and Delete message.

Mentions and notifications

To get someone's attention in a conversation:

Type @ in the message box.
Pick the person from the suggestions (click, or use the arrow keys and Enter).

You can only mention people who are in the conversation. The person you mention:

sees the message marked Mentioned you;
gets an on-screen notice and a sound if they do not have the chat open;
also gets a system notification if they allowed browser notifications for Team Connect.

New messages play a sound and update the unread count. The volume of these sounds is in the Office menu, under Actions.

You can attach files in three ways:

click the paperclip (Attach file);
drag files onto the conversation and drop them when Drop to attach shows up;
paste an image into the message box.

Each file uploads right away, with a progress bar. You can remove an attachment before sending, and a message can have only attachments, with no text. In the conversation, images show as thumbnails, videos and audio play in place, and other files are available to download.

Participants

Click Show participants to see who is in the conversation. Whoever created a group or channel, and your company's administrators, can add and remove people under Manage participants.