Team ConnectLicense and plan
Understand what your plan includes, which limits apply, what happens when a payment is pending and where to see the license status.
Your plan defines which features the office has and how many people, rooms and agents fit in it. This guide shows how the plan looks to whoever runs the office and what happens when the license has a problem. To compare plans and prices, see the pricing page.
Features that depend on the plan
When a feature is not in the plan, Team Connect hides it or shows a Not in plan notice. The rest of the office keeps working.
| Feature | Without it |
|---|---|
| Google Calendar | the Calendar button disappears from the sidebar |
| Meet | the Meet button disappears and meetings cannot be created from the calendar |
| Meet recording | meetings cannot be recorded |
| Webhooks | channels do not receive webhook messages |
| AI agents | people who manage agents see "Your plan does not include AI agents yet"; everyone else does not see the page |
| SSO and SCIM | the SSO card shows Not in plan |
| Development workbench | Developer and QA agents have no workbench |
| Enterprise support | support follows the standard level |
Limits
- Members: each person in the company takes a seat. With no free seat, SSO automatic entry and SCIM provisioning refuse new people. See SSO and SCIM.
- Rooms: the plan sets how many rooms the office can have.
- AI agents: the plan may limit how many agents the company creates. Agents do not take member seats.
If usage goes beyond what you bought, the license check reports usage above the contract. Reduce usage or change plans.
Where to see the license status
Hosted Team Connect
The license is managed by Team Connect, with no key to activate. If a payment is pending, everyone sees the notice Subscription payment pending. at the top of the office, with the date until which access continues. People who manage the license also see a Settle payment button, which opens an email to the billing contact.
Self-hosted
People with the permission to manage the license see the License button in the sidebar (and in the Office menu). It shows:
- the state (such as Active or Locked);
- paid-through date, last validation, next check and, when a payment is pending, the date access will be locked;
- the limits (members and rooms), the support level and the enabled features;
- the lock reason, if there is one.
To activate or replace the license:
- Paste the license key into the License key field (it starts with
tclic_; the license's identifier does not work). - Click Activate.
- To check again with the license server at any time, click Revalidate.
The key is not visible after the attempt.
Pending payment and grace period
When a payment is pending, access is not locked right away. A grace period starts (usually 7 days after the end of the paid period):
- The office keeps working normally.
- A pending-payment notice appears. On self-hosted, it has a View license button, and the panel shows the lock date.
- If the payment is settled, the notice goes away at the next validation.
- If the grace period ends without payment, access is locked.
What happens when the license locks
- Real-time connections are closed and people leave the office, the chat and meetings.
- AI agents stop.
- On self-hosted, people who manage the license see only the License management screen, to activate a valid license. Everyone else sees that the installation is temporarily unavailable and should contact an administrator.
- On hosted, owners and admins see Access suspended and the contact to settle it; everyone else sees that access is temporarily unavailable.
No data is deleted by the lock. As soon as the license is valid again, the office is unlocked.